(inclusive of GST)
With the aspiration and
the research I have done during my doctorate programme and my business
operation, I have just completed writing a book focusing on the
concept of efficiency in Operation, titled "Operational Efficiency".
This book provides some strategies in improving productivity mainly
through the handling of customers and the measurement of operation
efficiency. It defines the concept of operation through productivity
measurement and efficiency management. It further explores the impact
of customer relationship management (CRM)’s implementation
and justify the increase of productivity. This is in line with Singapore
workforce policies that Singapore is able to compete with other
countries in terms of cheaper workforce and our solutions may be
simply "Operational Efficiency".
This book embraces the importance of operation efficiency
management and motivation with the objective of increasing operation
efficiency. The bottom line may be much more attractive when compared
with countries with cheaper workforce.