Courses / WorkShops / ATT
SmartTeam was established
in the year 2000, with core business activities in business consultancy
and training. The training team is also formed by
a group of qualified and skilled professionals with both academic
and practical experience with staggered years in a wide range of
industries. We aim to be the leading provider of quality education
and training in the Asia Pacific region. To do so, our qualified
professionals are committed to deliver quality courses, which will
help you to pursue a career advancement or further your technical
knowledge. The course will be conducted with real life examples
and case studies.
In Q4 of year 2012, SmartTeam initiated
a professional training program, SmartAcademy which is segmented by individual interest group.
The group comprises in logistic, nursing, business finance and aviation.
The course at SmartTeam Pte Ltd is designed for participants to build up their
knowledge and prepare themselves for any career or academic progression. Each module
is crafted with 30 lecturing hours. The objective of the training is to provide a
platform for the participants. There will ne a written exams (graded) at the end of each course.
The trainers delivering the content for each module are
equipped with staggered experience and knowledge. In term of academic background, they are of at
least an undergraduate from acrredited universities; many of them are master degree or PhD.
The course module is delivered in a seminar /lecturing concept,
which is 6 hours per session. The course will take up to 5 days. At the end of each seminar, participants
will be awarded the certificate of attendance/completion. The course fee is at S$950 per module, course material S$100
and an application fee of S$50 (non-refundable). Please check with the SmartTeam Pte Ltd on available courses,
as the course will only commenced with a size of 20 participants subjected to venue availability;
Please check with relevant colleges and institutions for any waiver of subject/ subjects in their own advanced learning curriculum.
The Course modules that are currently
Fundamentals to Marketing Performance
Principles of Marketing
E-Marketing & Supply Chain Management
The workshop is designed with case studies and discussion
of current and best practices. This is suitable for participants to already have the relevant knowledge.
New designed of workshop to suit group of participants can be also be make available, please contact us
at email@example.com. At the end of each workshop, participants will be awarded the certificate
of attendance. Please check with the SmartTeam Pte Ltd on available of the workshop, as the workshop will
only commenced with a size of 15 participants subjected to venue availability. The fees will be published
upon confirmation, cancellation of workshop with be fully refunded when the class is unable to commence.
SmartTeam provide workshop and curriculum in telemarketing training from product training, handling of customer and customer relationship management aspect of training tele-agents since 2001. The main module of training developed is Smart Call (Operational Level) – Basic of Telemarketing; the Essential of telemarketing, SmartTel (Tactical Level) – for superior business performance, SmartFocus (Pinnacle Level) – for strategic level.
| The current workshops available are:
Essential Skills in Customer handling and Management skills in Call Centre Operation
(CRYSTAL BALL workshop)
to Managing Telemarketing Performance
to General Insurance
Coaching & Motivation Techniques
for Effective Manager
How to be an Effective Manager
Effective Project Management
Introduction to Banking
Introduction to Money Market
Introduction to Capital Market
Concepts to Stock Exchange and Listing
Telecommunication Channel Marketing Trends
Marketing for non-marketing staff
Introduction to SmartCall Process
for Superior Telemarketing Performance
Aviation Technical Training (ATT) at
SmartTeam Pte Ltd is initiated by the Smart Academydesigned for aviation interest group to
provide a learning consolidation their interest and professionalism. The Aviation Techical
Tnraining includes 3 forms of certification of completion. The ATT Bronze award, the ATT Silver
award, and the ATT Gold award. Participants will build upon their knowledge and prepare themselves
for any career or academic progression. Each award certification is crafted with a day of
practical / lecturing training hours. The objective of the training is to provide a platform
for the participants to have a good grasp of knowledge. Each participantwill receive a
certification of attendance/ completion. There will be a written/ practical assessment (graded)
at the end of each course.
The Aviation Technical Training (ATT) will includes
of flight experience (an experience of handling of aircraft), hands-on of aircraft maintenance,
communication with control tower and airport operation experience. The ATT will 3 awards, Bronze,
Silver and Gold will lead student to the next level of Professionals Training, which will categorise
into Pilot Training, Aircraft Maintenance Training, and Control Tower Communication Training.
The ATT Bronze Award – aerodynamic familiarisation
The ATT Silver Award – aircraft maintenance
The ATT Gold Award – Control Tower communication
The ATT will be conducted in Malaysia.